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Barry Callebaut, your trusted partner for consumer trends and insights

Consumer Trends & Insights

Barry Callebaut, your trusted partner for consumer trends and insights

In Barry Callebaut's view, consumer understanding is crucial. Despite not having consumer products ourselves, we believe it's of the utmost importance to understand consumer behavior and needs. We continuously monitor consumers and study how their interests change. In addition, we regularly invest in in-depth research that has led to groundbreaking insights and innovations.

Take a look at a few of these fascinating insights: 

  1. Ruby Chocolate, addressing a consumer need no chocolate did before
  2. Consumer profiles in the post-lockdown period
  3. WholeFruit Chocolate, the “Triple play” chocolate
Block of Ruby Chocolate, Ruby Cacao bean and sensual dancer on a rope.

Ruby Chocolate

The 4th type of chocolate, addressing a consumer need no chocolate did before

An extensive consumer study of need states in several countries revealed the different reasons why consumers eat chocolate. In other words, the different needs they want chocolate to fulfill, such as unwinding, sharing & caring etc. Additionally, we tested a variety of chocolates to see what needs they address. It was discovered that, at that time, none of the chocolates addressed the need for hedonism or “the pursuit of pleasure”. The only exception was Ruby, which had yet to launch. Hedonistic Indulgence refers to consumers seeking intense sensory delight. Ruby perfectly addresses this need.

Discover more on the reasons why consumers love Ruby chocolate
Consumer profiles chart: from Societal stress and Governmental restrictions angles

Consumer Profiles:

How to prepare for the unknown in a changing environment?

Consumers' lives were disrupted by the Covid-19 pandemic. In this changing environment, it was necessary to gain clarity and understand the consumer responses to the crisis, specifically what it meant for the Food and drinks industry.

Using the axis of societal stress and governmental restrictions, we defined three consumer profiles navigating the covid changes: Anxious Bird, Caged Bird, Free Bird. We examined their behavior towards a wide range of topics, including Health & Hygiene, Financial scrutiny, Grocery shopping, Hospitality & Artisans, Digital living, and Travel & Holidays.

We analyzed the insights from trusted sources, during and after the lockdown, to see what effects and implications the crisis had on consumer behaviors. Barry Callebaut and our customers were then better equipped to deal with changing and uncertain times as a result of these consumer profiles.

Deep dive into the consumer responses.
WholeFruit Chocolate is a fresh, fruity delight made from 100% pure Cacaofruit.

WholeFruit Chocolate

The first chocolate to meet consumer demand for the triple play 

Barry Callebaut identified the consumer’s desire for healthy indulgences through in-depth consumer research. However, we also noticed that consumers' definitions of 'healthy' were changing. Today's consumers approach wellness more holistically. Living a holistic life means eating foods that are tasty, good for me but also good for the planet and others. It is clear that the Covid-19 pandemic only accelerated this need.  

WholeFruit Chocolate was developed in response to consumer demand for the 'triple play'. It’s tasty with a fresh and fruity flavor. The sugar content is lower than most chocolates, making it good for me. As well, it's good for the environment since it's made from 100% cacaofruit and uses cacaofruit waste otherwise discarded. WholeFruit Chocolate allows consumers to meet their needs for both personal and environmental health, all while indulging in the treats they love.

Discover Millennials and Centennials living a holistic life

Trends & Insights

Top Chocolate Trends in 2025

Top Chocolate Trends in 2025 & beyond

Stay ahead with insights shaping the chocolate confectionery market over the next 12-18 months.
View more - Top Chocolate Trends in 2025 & beyond
Top Chocolate Trends for 2025 and Beyond
Jennifer, coach and farmer

Meet Jennifer, Cocoa Horizons farmer and coach in Ecuador

Learn how the Cocoa Horizons Foundation is creating opportunities for farmers and empowering women
View more - Meet Jennifer, Cocoa Horizons farmer and coach in Ecuador
Meet Jennifer, Cocoa Horizons farmer and coach in Ecuador
Child participating to the celebration

Child protection - A week of celebration in West Africa with Cocoa Horizons

Discover how Cocoa Horizons celebrated the promotion and protection of child rights in West Africa with its partners
View more - Child protection - A week of celebration in West Africa with Cocoa Horizons
Child protection - A week of celebration in West Africa with Cocoa Horizons

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