IT Support and
Cyber Security Emergency
IT Support and
Cyber Security Emergency
Digital Support
The Information Management (IM) department is the service organization for the worldwide Barry Callebaut group.
As Barry Callebaut employee you may need IM support for various reasons:
- Your account is locked, e.g. your computer, VPN, SAP, Maximo or account on another application.
- You need support for hardware or applications issues such as SAP, SFDC…
- You need access to a transaction, report in a specific system.
- You want to request new hardware or software
- All IM support requests should be logged via the Callebaut Connect Portal.
- If you want to reset your password on your own, here's the instruction how to do it.
Regular IM/IT issues such as password lock, printing, or internet problems should be reported to your Local IT department or the corporate helpdesk.
ServiceDesk is now 24*7 and reachable via country specific Toll-Free numbers:
REMARK : For URGENT requests you must get in touch with an IM colleague.
Security Incidents
Reportable security incidents include:
- Phishing emails
- Theft or loss of IT assets.
- Unauthorized system access or compromised account credentials.
- Denial of Service.
- Malicious code.
- Inappropriate usage.
- Unauthorized network scans, probes and attempted access.
- Password leakages or privilege abuse.
- Anything unusual or violations to security policies.
Distinguishing Spam and Phishing
Spam is unsolicited email, instant messages, or social media messages with the objective of selling products or services to a larger market of buyers than have ever expressed interest in those products or services. After obtaining the email addresses of a huge number of individuals, spammers bulk send their offers hundreds or thousands at a time.
Phishing: Whereas spam is simply unwanted, phishing is expressly designed by a malignant actor to harm a company or individual by obtaining sensitive information. It often takes the form of a seemingly legitimate-looking message from a trusted sender. Phishing emails target banking credentials, passwords, cash advances, or other information of value.
If you feel this is a threat (Phishing), you should report it as Phishing, reporting as Spam will only move it to Junk and affect only your account, whereas Phishing will trigger an investigation and further blocking for all users if confirmed to be phishing.
Cyber Security Emergency
In case there is an emergency such as hacking, ransomware, virus outbreaks or data breaches involving personal or customer confidential information you should report it immediately via phone.
The cyber emergency response 24/7 hotline should be used only in extreme circumstances when you feel the confidentiality, integrity, or availability of Barry Callebaut systems and information are in imminent danger and demand an immediate response.
Examples include:
- Cyber attack on Barry Callebaut
- Severe cyber incident in customers or suppliers affecting Barry Callebaut
- IT Virus infection or outbreak
You can reach the cyber emergency response 24/7 by dialing to ServiceDesk Toll Free numbers.