Looking for technical support?

Barry Callebaut techncial support services

Looking for technical support?

Discover how our experts can support you to grow your business. Find out how we can share our knowledge on new technologies and industrial techniques fit for your segment. At Barry Callebaut we are happy to leverage our global network of R&D experts, nutritionists and application labs to discover, test and scale the right products to drive your business!

What could be in it for me?

  • You have a great innovative new idea, yet struggle to find the right machinery to bring it alive or you have doubts on how to make it work on your production lines. Our technical advisors are happy to join forces and share their know-how to make it happen.
  • You wonder if you can optimize the efficiency and cost-effectiveness of your factory or you have issues running certain chocolates on your production line. Also here, our technical experts can screen, audit and advise.
  • You want to launch a new consumer product, let’s gather with our application experts for testing and upscaling. We help you to get from idea to ready-to-launch product.
  • You are curious about the newest technologies in the world of chocolate and cocoa. Contact us to find out more.
  • You are looking for a cocoa or chocolate training for you or your colleagues. Let’s discuss your needs and we can offer you a perfect fit workshop.

We offer these services for all segments, so whether you are in confectionery, bakery, pastry, ice cream, desserts, dairy, biscuits or cereals our teams and experts are looking forward to sharing their expertise.

Our team has many years of know-how and expertise in product development support and we have a long track record of customers where we were successful in problem solving, NPI, cost reduction and process optimisation.
Alex Landuyt, R&D Technical Services Lead

Some examples

If you are a confectionery producer, we can show you the secrets and different industrial techniques for superb chocolate panning results. We can help you to achieve perfect automatized printing on chocolate thanks to our chocolate printing robot or by making use of transfer technology. We can go in-depth on "how-to" and the best fitting ingredients for one-shot-applications. And much much more.

If you are a bakery or biscuits company, why not explore the opportunities of one-shot for bakery or discover our newest fillings and coatings ready-to-use in bakery applications?

If you are an ice cream manufacturer, we have the right ingredients and know how for perfect ice cream cone spraying or dipping applications.

On all relevant technical chocolate matters, our experts can be your partner for bespoke practical workshops and demonstrations.

Technical Support Services 2

Where can we support you?

We can connect virtually or support you in one of our Application Labs or on the ground at your premises, wherever you are located.


In need of Technical Support?

This service is uniquely for Barry Callebaut customers. Get in touch with your Sales Representative if you want to explore the possibilities.

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