Our Success Stories

Success Stories

Our Success Stories

The highlights in fiscal year 2019/20

These are the highlights in fiscal year 2019/20 based on our four strategic pillars – Expansion, Innovation, Cost Leadership, Sustainability - and our People:


Continuously expanding capacities and capabilities

Even in unprecedented times due to the COVID-19 pandemic, we further built our global footprint. Adding a fourth production line to our Senoko plant reaffirms our commitment to Singapore. With the acquisition of GKC Foods we now have a direct presence in Australia. Furthermore, we deepened our presence in Latin America by laying the foundation stone for a new cocoa sourcing facility in Duran, Ecuador. With all this, we have accelerated the engagement with our customers across five continents

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Creating new chocolate experiences

In the past fiscal year, we launched groundbreaking innovations, showing our second to none innovation capabilities. Our global decorations brand Mona Lisa launched the world’s first personalized 3D printed chocolate at scale. Introducing the 100% dairy-free ‘M_lk Chocolate’ satisfies the growing demand for plant-based indulgence. With ‘Cacaofruit Experience’ we launched a next-generation food & drink category which includes WholeFruit chocolate and a range of 100% pure cacaofruit ingredients.

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Keep it simple, go digital!

In the past fiscal year, we accelerated the centralization of resources at our Shared Service Center (SSC) in Poland. The SSC delivers efficiency gains, leverages our resources going forward, and ensures high-quality deliverables and service improvements for our customers. Simplifying and digitizing our processes and tools help us control costs. In addition, these investments have proven to be instrumental in maintaining business continuity during the COVID-19 pandemic. It has enabled for many of our employees to work from home flawlessly in challenging times.


Forever Chocolate: impact and recognition

Forever Chocolate is about impact, innovation and scale. Whether it is on the ground data gathering and assessment, the piloting of drone technology for reforestation or the use of cocoa waste (biochar) to power our factories, we are continuously exploring and piloting innovative solutions. We are very grateful that our achievements have been publicly recognized over the past year: by the likes of Sustainalytics, the Carbon Disclosure Project (CDP), and two edie Sustainability Leaders Awards show that we are leading among peers


Making our corporate values shine

During the COVID-19 pandemic, our principal objectives have been to protect the health of our people and the continuity of our business. We put strict measures in place, ranging from working from home to additional hygienic precautions. We also have focused on fostering our family feeling by various initiatives, complemented by grassroots activities of our employees, both on the shop floor and in the communities. The crisis has brought us all closer together, knowing that “together we are stronger”

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